CHP INC. - FAQs

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FAQs -- General Questions

The following frequently asked questions (FAQ) are provided with the purpose of familiarizing the owners with the rehabilitation process. This FAQ answers general questions about the renovation project as a whole.

Q: Why should I feel confident that CHP can help me?
A: We've made it our business to understand what makes a successful homeowner. We provide a lot more than a 'telephone book' of service professionals in your area. We give you the advantage of 11 years of accumulated knowledge in the home services industry. From our proprietary matching service, to the more than 420 home related articles on our Web site, we offer the most comprehensive Internet tool available to homeowners.

Q: How long has CHP been doing this?
A: CHP was founded in December 1998. We've grown by teaming with other local companies like ours to give us a base of experience stretching back as far as 1980, and a proven track record you can count on.

Q: What cities does CHP service?
A: Our service professionals cover Toronto, Mississauga, Oakville, Milton, Brampton, Hamilton, Burlington, Niagara Falls, Scarborough, Richmond Hill, Markham, New market and Etobicoke.

Q: How does CHP match me with the right service professional?
A: To find the best service professional in your area, a consumer first submits a brief description of his or her service need by answering a series of questions in a CHP interview. This interview not only helps us understand your expectations, but it lets you look carefully at all the parts of your need.
CHP then matches your specific need with the defined skills of a select group of service professionals. The result is a match between the right consumer and the right service professional.

Q: Am I obligated to use CHP professionals?
A: No. We provide professionals matched to your need and interested in your job, but the final choice is up to you.

Q: How do I know I'm getting the right service professional?
A: CHP's service professionals are thoroughly screened before being included in our network so you can be confident in your selection. You can also use profile information and ratings & reviews from past customers to help decide who's best for you. Our mission is to create a better connection between the right consumer and the right service professional. We want you to get your job done right!

Q: What is "Tell A Friend"?
A: Tell A Friend is the cyberspace equivalent to "word of mouth." We think we're providing a great service to consumers and service professionals alike. Tell A Friend is our way of making it easy for you to tell your friends about us.

Q: What if I change my mind during a project and want to cancel a contract?
A: The decision to stop a project will have to be worked out between you and the service professional. Expect to pay for work and materials performed up to that point.

Q: What are the work hours for the Contractor during remediation?
A: The normal work hours are Mon - Fri, 8 a.m. - 5 p.m. The contractor will be allowed to stage 30 minutes prior to 8 a.m. If warranted, those hours may be extended for short periods of time to get over a given hurdle, but not without prior approval from the Board and notice to the residents.

Q: Who is responsible for scheduling the work?
A: The work plan and schedule is developed by the contractor, within the parameters set by the Construction Manager. The contractor is responsible for how the work is done and when it is being done.

Q: How will I be notified when the area around my building and/or unit will be worked on?
A: We will post a schedule, updated on a monthly basis, at the job site office, on the website, and near the mailboxes. In addition, we will post building specific notices, indicating the dates we anticipate working on your building and unit specific notices when we needs access to your unit for interior work. There will be at least 48 hours notice for unit access.

Each homeowner has the choice of being home during the interior work or leaving a key with Cobra. If you choose to leave a key, it will be assigned a random number, so a given key will not identify which unit it will open. Any keys will be kept under lock and key in the job site office.

Q: How are Change Orders handled during construction?
A: A “Change Order” is a change to the contract value as a result of additional work requested by the Homeowners Association (HOA). With this project, the HOA and CAI have developed a budget for structural repair and sheathing replacement that is not currently a part of the construction contract, but will be used on an as-needed basis. Work associated with a Change Order can not proceed unless approved by the HOA, depending on the nature of the additional work.